Support services
Trusted, accessible support with a human touch to keep your hotel running smoothly
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Reliable support for smooth hotel operations
At Clock, we know that dependable support is essential to your hotel's success. Our support services are designed to give you peace of mind, ensuring your systems run smoothly and your team gets the assistance they need.
Our support services
Application-level support
We offer the industry's highest uptime guarantee, with our sysadmins ensuring continuous service management to prevent disruptions.
- 99.99% uptime guarantee
- Compensations for non-compliance
- Proactive maintenance
- 24/7 coverage
User support
Our team is ready to assist with any questions, investigate unusual behaviours, and support basic reconfigurations.
- Troubleshooting
- Ad-hoc reconfigurations
- Functional questions
- Extended working hours -- weekdays and weekends
Self-service resources
Hundreds of online resources are available in our Support Centre, providing instant answers to your questions.
- Configurations guides
- User guides
- Training videos
- Support articles
Always optimal way to help. At no extra cost
Our support is included in all our acting plans. You are not paying extra for support or to access more preferential terms simply because we think every hotelier should receive the best possible service.
| Included in all subscriptions | How can you reach us to report your issue? | How we respond to your requests? |
|---|---|---|
| In-app chat | ||
| Clock Support Portal | ||
| Phone | ||
| Online meetings |
Integrated support
When using multiple Clock Hospitality Cloud products, our support team can resolve issues faster by handling a broader scope of your tech stack internally, reducing friction and streamlining resolutions.
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Would you like to learn more? We are glad to share more information or answer your specific questions.
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