Onboarding services

Seamless migration to help your business grow with Clock Hospitality Cloud.

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Seamless onboarding for a confident transition

Thank you for considering Clock for your hotel management needs. We understand that changing your main operating system is a significant decision—one that requires trust, clarity, and reassurance. Our onboarding process ensures a smooth, transparent journey, giving you confidence every step of the way.

Our onboarding process

1

Meet your project manager

Once you sign up, we assign a dedicated project manager who works closely with the sales team to understand your property's specific needs. This seamless handover ensures no key details are missed.

2

Understanding your processes

We send detailed questionnaires and conduct interviews with your key stakeholders to understand your operational processes and customise the configurations the onboarding plan accordingly.

3

Turnkey account configuration

Based on your requirements and processes, our product specialists will configure a turnkey, ready-to-use account for you.

4

Training and knowledge transfer

Your team will benefit from hands-on training sessions and access to Clock Academy, with hundreds of tailored video courses and certification programs to build essential skills.

5

Data migration assistance

If you're switching from another solution, we help prepare and import key data—like bookings, guest profiles, and company records—for a seamless transition.

6

System integration

We configure necessary integrations, including fiscal compliance tools, distribution systems like channel managers and GDS, and secure payment processors.

7

Go-live

The go-live phase finalises onboarding. We support your live launch, monitor performance, and ensure staff confidence.

8

Post go-live review

We conduct a post go-live review to ensure everything runs smoothly, address any concerns, and optimise system performance.

Frequently asked questions

The duration varies depending on your property’s needs. Most processes take around 20 days, though smaller implementations may complete within a week. Large-scale or pre-opening projects can take several months.

Online sessions allow more frequent check-ins, tailored iterations, and easier involvement of remote team members—like accountants—without requiring them to be onsite.

Over 95% of our onboardings happen fully online, using Clock Academy and remote collaboration tools. This approach is cost-effective and more flexible. Onsite visits can be arranged if needed.

What awaits you at the end?

What awaits you at the end?

By the time onboarding concludes, your operations will be fully transitioned to Clock Hospitality Cloud products. Depending on the scope of Clock products you will be adopting, you will be able to:

  • Accept and manage enquiries, reservations and invoices for stays and events.
  • Digitally engage guests with personalised touchpoints for seamless interactions.
  • Trigger upselling sequences that will help you generate additional revenue.
  • Integrate and automate card payments directly from the business systems.
  • Connect with essential third-party systems.
  • Access real-time reports for data-driven decisions.

Finally, your project manager will introduce you to your ongoing support team for assistance with day-to-day queries and a dedicated success manager who will help you unlock the long-term potential of our platform.

Get more information about our onboarding services?

Would you like to learn more? We are glad to share more information or answer your specific questions.

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Get more information about our onboarding services