The introduction of Clock’s new Housekeeping Assistant addresses the numerous challenges housekeeping managers face, including staffing shortages, increasing guest expectations, and complex operational environments – with seamless integration right into the property management system.
Discover the new functionalities of the hotel housekeeping software integrated with the property management system Clock PMS+ that help you maintain impeccable hotel cleanliness and operational efficiency. You'll also see how you can simplify hotel operations, improve communication with departments, and why this upgrade rivals the best standalone housekeeping apps.
Let’s see how the Housekeeping Assistant can help a day in the life of a housekeeping manager.
A day with the Housekeeping Assistant
Complete housekeeping tasks management
As the day begins, the housekeeping manager gathers the team for the morning briefing. The new Housekeeping Assistant’s task management system streamlines and optimizes housekeeping operations, effectively managing housekeeping tasks beyond guest rooms. With it, the manager can ensure the hotel’s meeting rooms, restaurants, and common areas are spotless.
Along with the usual hotel housekeeping tasks related to the departing and stay-over rooms, the manager can now assign tasks to set up and clean the meeting rooms before and after corporate events. View all clean rooms in the room status view directly in your property management system.
Automated special arrangements
To ensure teams consider all important details, the hotel housekeeping software automatically adds housekeeping tasks to the rooms where guests book extra services or packages with special in-room services. For example, the guests in room 205 booked the Romantic Escape package. Now, the responsible housekeeper knows to leave champagne, flowers, and pralines.
Or, in room 307, a guest booked the Happy Level-Up Day add-on for the second day of their stay as a gift for his wife's birthday. The Housekeeping Assistant automatically adds the hotel housekeeping tasks to prepare special decorations and deliver a birthday cake – the housekeeping manager doesn't need to lift a finger.
The manager can be confident that staff accounts for every detail and that guests receive what they expect upon arrival or on the day, reflected by the room status of each room.
Improved hotel housekeeping staff allocation
The hotel managers turn to the new staff management list in the hotel housekeeping software. This tool allows for more efficient employee management, displaying which housekeepers are on shift. Tasks can be automatically assigned to housekeeping staff availability, ensuring a balanced workload.
The manager automatically assigns cleaning tasks to the available hotel housekeeping staff, ensuring that no single employee is overwhelmed and that they can finish tasks and successfully mark each room status clean.
Real-time task monitoring and reporting
Throughout the day, housekeepers receive their tasks on their mobile devices. Installing is unnecessary. The housekeeping staff simply scan a QR code to access their tasks.
Using the integrated hotel housekeeping software, they can mark tasks as “Completed,” “In Progress,” or “Inspection,” giving the manager real-time updates on tasks and room status. On top of that, property management tools give real-time task tracking and centralized control for better housekeeping operations efficiency.
Upon completing the room cleaning, the housekeeper can update the room status to “Completed,” allowing the manager to allocate additional tasks, inspect the room or set it as ready for letting if necessary.
Issue and fixes reporting
Hotel housekeeping supervisors notice a clogged toilet in a guest room during their rounds. A colleague notices a burnt electric light while cleaning one of the meeting rooms after the half-day event.
With the new issue reporting feature, they document the problems, add a description, or simply attach a photo, ensuring quick and clear communication with maintenance.
The photo reporting is extremely helpful since the hotel runs a multilingual housekeeping team, which can make communication challenging when updating room status.
Lost and found reporting
While cleaning a guest room, housekeeping staff find a phone charger left behind. They can instantly report the lost item, including details and a photo, ensuring it is recorded and stored securely until claimed.
The smooth process of documenting lost items increases the chance they get reported and ensures they can be returned to their rightful owners, improving the guest experience.
Integrated mini-bar management
As the day winds down, housekeepers use the hotel housekeeping software to check and replenish the mini-bars in the stay-over rooms. Clock’s Housekeeping Assistant allows them to record consumption directly, which is instantly and automatically charged to the guest’s folio to reduce errors and ensure accurate billing.
The housekeeper noticed guests enjoyed a pack of nuts and a beer from the mini-bar last evening and posted them to the room using the housekeeping assistant, ensuring that guests were billed correctly and without manual entry errors.
End-of-day review and sector forecasting
It’s the end of the day. The manager reviews the new Housekeeping Forecast Report. This report now includes the ability to group information by housekeeping sectors, showing the workload for each sector over a customisable period — helping housekeeping staff shift planning for the next few days.
It also helps plan the consumables and linen inventory that must be loaded into the different sectors’ service rooms for prompt hotel housekeeping service the next day or days. A robust housekeeping management software solution can help in optimizing these processes.
Key Benefits
1. Enhanced Operational Efficiency
The Housekeeping Assistant streamlines task management and real-time updates across all hotel areas, ensuring seamless and efficient hotel housekeeping operations. This results in quicker room turnovers, optimised housekeeping staff allocation, and reduced operational costs.
2. Improved Guest Experience
The Housekeeping Assistant improves overall guest satisfaction and loyalty by ensuring you can maintain flawless cleanliness and promptly address issues. Efficient mini-bar management and accurate billing further contribute to a superior guest experience.
3. Strategic Resource Planning
The Housekeeping Assistant enables accurate workload and inventory forecasts, ensuring all sectors are well-prepared with the necessary resources. This strategic planning reduces errors, saves time, and supports better decision-making for housekeeping managers.
Best housekeeping solution for hotels
The new Housekeeping Assistant is ready to meet your advanced hotel housekeeping needs, rivalling the top housekeeping management software and offering you a powerful alternative within Clock PMS+.
We believe in giving our users the freedom to choose the best solutions for their needs, and we’ll continue to support housekeeping specialist apps in enhancing their integrations with Clock.
With the latest version of the Housekeeping Assistant, you get top-of-the-line hotel housekeeping functionality directly in your main property management system to enjoy seamless integration with the property management system and Sales and Events solutions, included at no extra cost. This makes it a strong contender among other hotel management and hotel housekeeping software.
The upgraded features ensure a fully frictionless experience, making your hotel housekeeping operations smoother and more efficient.
Summary
Standalone hotel housekeeping software can fall short when it comes to effective hotel housekeeping management. They can disrupt hotel operations by delaying room status updates, creating silos between hotel departments, and complicating task assignments for housekeeping managers.
Without integration into a property management system, these systems make it harder to streamline cleaning tasks, manage tasks across multiple rooms, and ensure smooth communication between the cleaning team, front desk, and maintenance department.
The lack of unified hotel management software limits housekeeping supervisors' and managers' ability to use strong reporting capabilities, automate task distribution, and provide instant room status updates, which can hurt overall operational efficiency and guest satisfaction
Clock’s new hotel housekeeping software, the "Housekeeping Assistant" can tackle hotel housekeeping management’s toughest challenges, like staffing shortages, increasing guest expectations, and complex housekeeping operations. With integration into your property management system, it gives you advanced functionalities that rival the best standalone hotel housekeeping management software.
Discover how the new upgrade can streamline task management, automate special arrangements, improve hotel housekeeping staff allocation, and give you real-time monitoring and reporting for enhanced operational efficiency, improved guest experience, and strategic resource planning.
