ExpectMe
ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, ExpectMe have crafted a solution tailored to the unique requirements of the hospitality industry that integrates seamlessly with Clock PMS+.
Guest platforms
·Supported by PartnerIntegration Benefits
We are all used to having the flexibility to pre-select seats on airlines. ExpectMe's mission is to bring this possibility to hotel guests, supporting personalization and improving the guest experience.
We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel. Hotels now have a chance to drive incremental revenue not just by upselling higher room categories, but also by monetizing room selection for the room category that was originally booked.
Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.
Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.
Specifications
Please refer to the below table to learn more about the features supported by the integration between Clock PMS+ and ExpectMe.
Features
Available
Upselling Capabilities
Increase revenue opportunities by upselling through the app.
Interactive Room selection
Allow guests to choose their room from an interactive map and even monetize room selection
Door unlock capabilities
Avoid physical keys or cards by using your phone as a key.
Online check-in
Save time and hassle through online check-in.
Online check-out
Save time and hassle through online checkout.
Guest Registration
Speed up the arrival by collecting guest details online beforehand.
Invoicing capabilities
Allow guests to check their bill at any time and receive their final invoice via email.
Booking management
Allow changes to bookings directly through the app.
External link support
Provide all the information to your guests, including navigating them to external websites.
Feedback and review capabilities
Understand what you do right by seamlessly collecting feedback through the app.
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