Operations
Operational excellence around the clock
Get new revenue opportunities, save time with automations, and take your guest service to new heights. Align your team to make everything from front desk operations to housekeeping flow to help you stay competitive.
Book your tour
Reservations and blocks
Manage all bookings in one place
Boost hotel revenue
Discover the best products to sell, upsell, and cross-sell with powerful tools to forecast and maximise occupancy and sales to secure more revenue.
Manage reservations smoothly
See all the important details of every booking in one place. Change details and add tasks or routine instructions to ensure smooth service, billing, and delivery.
Take all booking enquires
Convert requests into bookings with the functionality that records inbound requests and directly sends them for final requests to your guest.
Collaborate with corporate
Simplify the complexities of pricing and invoicing to partners with agreements for your corporate partners like companies, agents, and tour operators.
Deliver world-class group service
Manage all group booking aspects like blocks, statuses, release dates, pick-up, guest lists, advance payments, and final invoices for a seamless experience for your team and guest.
Automate guarantees and cancellations
Manage cancellations and guarantees on autopilot for fair and timely payments of deposit and cancellation fees to your hotel — including automated deposit collection.
Non-accommodation bookings and availabilities
Sell rooms and everything else
Sell spa passes or daytime tea
Turn your community into excited customers with non-room bookings that extend your service selection and allow you to offer more than a great night's sleep.
Secure new revenue streams
Manage non-accommodation availabilities like your standard offerings and turn everything, like meeting, office, and parking spaces, into sellable inventory and cash.
Book services together
Offer a holistic booking experience where all services like spa procedures, dinners, and yoga classes reflect on the same customer bill, and you manage it in the same system.
Revenue management and online distribution
Boost online visibility and revenue
Perfect your pricing
Ensure your pricing is right with automations and flexible tools that automatically accommodate your rates for maximised sales.
Adapt rates to occupancy
Automate pricing based on your occupancy so that you always attract the right guests and get paid what you need.
Balance your revenue
Use the restriction and hurdle rates to fine-tune your pricing and secure more revenue in both high and low seasons.
Bundle your services
Create package rates and elements with easy management of room bundles with goods, services, and activities.
Connect leading channel managers and CRS
Automatically sync your operations to global online travel agencies and distribution systems while reducing overbooking and remarketing late cancellations.
Integrate more revenue opportunities
Take your sales further with easy and instant revenue optimization technology integrations to Clock PMS+.
Front-desk operations
Deliver world-class guest service
Simplify arrivals and departures
Make the daily check-ins and check-out routines easy with all the tools you need for smooth arrivals and departures.
Stay ahead of every task
Assign custom tasks with reminders to responsible staff or departments to make each step of the guest journey smooth and on time.
Boost payments and invoicing
Empower your staff to track all transactions and their statuses from first deposit to stay, deposit consumption, to money in your bank.
Handle more guests with less work
Spend less time administrating and more time building relationships with the automated online and kiosk check-in options, automated payments and guarantees, and automated personal document validation.
Empower your staff your way
Give your front-desk employees the privileges and restrictions they need to improve operations, boost the guest experience, reduce errors, and avoid undesired transactions.
Housekeeping
Secure top hotel cleanliness
Deliver on every promise and expectation
Meet standards and guest expectations with maintenance schemes for different rates and room types with tools to simplify staff planning.
Get room statuses in real-time
See a quick overview of the housekeeping status for every room to boost guest service, improve supervision, and enhance staff collaboration, mobile and in real-time.
Give back lost items
Handle lost-and-found items in the system and keep delivering on your guest service excellence even after your guest’s departure.
Next-level housekeeping
Enhance your operational efficiency further with smooth integrations to any other advanced property maintenance and housekeeping platforms you use or want to use.
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“When we started looking for a new PMS, Clock stood out because all the operations that we have are fully integrated into one system. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.”
Steff de GrootOwner & General Manager, WICC Hotel & Conferences
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Connect any extras you want
Connect the world’s greatest hospitality solutions with seamless integration with Clock. Use the open API to build custom applications and automate workflows. Succeed with unlimited connections to certified public and private apps.
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