Maximising hospitality at a safe distance

How to build even better relationships while needing to increase guest and staff safety, by deploying online guest services.

Maximising hospitality at a safe distance

Webinar Highlights

Webinar recap: See the key takeaway messages from our webinar panellists about the latest trends in assuring safe experience for your guests and your staff.

1. RE:START

Maximising hospitality at a safe distance

How Covid-19 is accelerating already existing trends & bringing forward new ones

How Covid-19 is accelerating already existing trends & bringing forward new ones (2:18 min.)

“This is not a new world, this is not changing the trajectory of the world. This is us getting there faster and so this is accelerating a lot of the trends that we're already seeing.”

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How HappyCulture Hotels have adapted their business to the new Covid-19 normality

How HappyCulture Hotels have adapted their business to the new Covid-19 normality (7:20 min.)

“We have reopened 38 of our 38 properties, so that's something we're actually very proud of. The key word was flexibility, be as flexible as possible with the client.”

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How to keep the human connection without the face-to-face contact?

How to keep the human connection without the face-to-face contact? (5:37 min.)

“We were happy enough to operate Clock at all our properties. And one of the first things we went to do was to facilitate that online check-ins and the contactless check-in.”

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Restarting the hospitality industry

Restarting the hospitality industry (1:32 min.)

“The biggest takeaway message would be that whatever piece of equipment and software or technology you're buying, make sure it can be integrated. API based integration, APA first based integration.”

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The main challenges on reopening and maximising hospitality

The main challenges on reopening and maximising hospitality (5:31 min.)

“So my recommendation would be: Start with the vision of a completely touch-free interaction for the entire process from inspiration to orientation, to reservation, to booking and journey, and stay at the hotel.”

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Secure payment options coming with Clock PMS+

Secure payment options coming with Clock PMS+ (1:32 min.)

“If you are prepared with a payment partner that offers you the ability to do the online payment.”

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How digital messaging can elevate efficiency while enhancing guest services

How digital messaging can elevate efficiency while enhancing guest services (2:56 min.)

“Any technology pretty much that contributes to operational efficiency and that enables guest services makes you less dependent on numerous resources for that matter.”

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How Covid-19 speeded up the development of features for safer stay for guests

How Covid-19 speeded up the development of features for safer stay for guests (2:46 min.)

“We got many requests especially from smaller hotels that wanted to go completely staffless from a mobile key perspective.”

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How hotels have benefited utilizing Whistle and Clock PMS+ during Covid-19 crisis

How hotels have benefited utilizing Whistle and Clock PMS+ during Covid-19 crisis (2:16 min.)

“A way for guests to communicate with hotels, just like they do with friends and family right through mobile messaging channels.”

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How to best meet the challenges of the new Covid-19 normality

How to best meet the challenges of the new Covid-19 normality (3:46 min.)

“What we do is actually a platform that stays at the heart of the operations of the independent hospitality organisations which allows them to adapt fast.”

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Building better relationships with guests deploying online services

Building better relationships with guests deploying online services (5:27 min.)

“What has happened since March, I guess, is only tipping the scales in terms of what hotels need from digital guest relationships.”

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Speakers

Don't miss the chance to see what the Clock's top experts, along with the forward-thinking captains of the hospitality industry have to share about the latest trends in hotel tech.

Jordan Hollander

Jordan Hollander

Co-Founder, Hotel Tech Report

Skander Gasmi

Skander Gasmi

Franchise Director, Happy Culture

Nikola Jasprica

Nikola Jasprica

Director of Revenue, Lark Hotels

Oliver Geldner

Oliver Geldner

COO & Partner, Taktikon AB

Tomas Damen

Tomas Damen

Strategic Partnerships Manager, Adyen

Daan De Brujin

Daan De Brujin

Founder and CEO, Bookboost

Lennart De Haan

Lennart De Haan

Co-Founder and CEO, 4SUITES

Jonathan Rojas

Jonathan Rojas

Co-Founder & President, Whistle

Krasimir Trapchev

Krasimir Trapchev

CEO & Co-Founder, Clock PMS+

Steve Bliekendaal

Steve Bliekendaal

Commercial Director, Clock PMS+